Gaming should be a source of fun, not stress. ag9999 believes every player's mental wellbeing is the top priority. On this page, you'll learn how to play safely, set your own limits, and get help when you need it.
Use these tools for free to keep your gaming experience safe and in control
Set your own daily, weekly, or monthly deposit cap. Decreasing the limit takes effect right away; increasing it requires a 24-hour waiting period.
Instant EffectSet how many hours you want to play in a single session. Once the limit is reached, ag9999 will automatically log you out and send you a reminder.
Auto LogoutTake a self-imposed break lasting anywhere from 1 day to 6 weeks. Your account will be inaccessible during this period and cannot be cancelled before it ends.
1 day – 6 weeksExclude yourself completely for anywhere between 6 months and 5 years. The exclusion takes effect immediately upon request, and your account cannot be reopened under any circumstances during this period.
Maximum ProtectionPop-up notifications will appear at set intervals showing how long you've been playing and how much you've spent. Stay aware of where you actually stand.
Every 30 minutesSet a daily or weekly cap on how much you're willing to lose. Once you hit that limit, you'll be stopped — no more chasing losses.
Auto OffResponsible gaming means staying in control of your play — not letting the game control you. ag9999 wants every member to treat gaming as entertainment, not as a source of income or a way to solve personal problems.
Online gaming is growing rapidly in Bangladesh — and so is the risk of problem gambling. ag9999 has made responsible gaming a top priority from day one to help reduce that risk.
A smart player knows when to stop. They understand that losses are a natural part of the game — placing bigger bets to win it back is never the answer. ag9999 wants you to be that smart player.
If you notice three or more of the signs below in yourself, please contact ag9999 support.
Answer the questions below honestly. This is for you, not for us.
Make your gaming experience safer in just a few simple steps
Our responsible gaming program in numbers
You're not alone. The ag9999 responsible gaming team is here for you whenever you need us.
Talk to our Responsible Gaming specialist in Bangla, available 24/7. Completely confidential.
Chat NowIf you're more comfortable writing, email us your situation. You'll receive a response in Bangla within 24 hours.
If you want to protect yourself right now, activate self-exclusion. No questions asked.
Activate ExclusionUse the responsible gaming tools at ag9999 and play with peace of mind. Your wellbeing is what matters most to us.